SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wirelessdecibel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wirelessdecibel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Headphones are good. i advise
It seems not bad, but at high volume via bluetooth there are small distortions, through the cable it seems not. Charge keeps well.
Worth Every penny ! Great sound long battery life fast shipping just great bass quality for what you get is amazing!
Very fast and good.
Excellent Very good product and sturdy. Better than i expected. You 've met my expectations. Highly recommended product. Everything came to me on the right date. Excellent store thank you very much :)
The store did not send for a long time, but came quickly. Looks pretty flimsy. The sound quality is very good. I recommend.
Lightweight! Nice design! Good sound! I recommend!
Headphones of good quality, the sound is good To see now in time
Not so big as they looked, but I am very happy with the purchase.
It took 3 and a half weeks to reach coruña, spain. Headphones sound great in finishes has very good touch, does not appear bad plastocorro. Rather the opposite, fold well, without creaks or seems flimsy. In that regard and for its price it has a good finish. Soft and soft skin pads with a padded pad that does not squeeze at all and just large to keep the ear in and don't press on the outside, that for those of us wearing glasses that would be a nuisance. It brings mini usb charging cable and connector for mini jack, but does not bring the cable, you miss one that doesn't cost that much and it would be a great complementary detail. By standard packaging and a cardboard box with thin bad bad plastic mold. Ask to use a case so they don't spray too much when saving. It would be appreciated if they offered it as a complement. How you paste, the feed and volume buttons are too glued and very small. With large fingers it makes it difficult to use.
In ukraine for 2 weeks. The box is wrinkled, the goods are safe. Neat appearance. Sound decent. For complete happiness, there is not enough audio lace.
To peter 16 days. took for tv. the sound is obsolete. a little pressure.
The parcel came quickly, but slightly rumpled. Headphones are very good, sit well, do not fall. The sound is very cool, bass shakes)))))) the store is so pretty, very sociable)))))))
Good headphones sound is also normal
I am thrilled at the crisp and full range of sound these headphones produce. Thank you!
The sound is excellent, there are no delays-that is a rarity for cheap headphones. But the ambushory is thin-the ears begin to ache in an hour and a half
Headphones awesome. I advise everyone. the sound is just chic in all ranges. just baldey. delivery is fast.
Super, I like it ;-)
Very fast, excellent product.
Very fast shipping ~ very good product ~ Thank you!