SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wirelessdecibel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wirelessdecibel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is excellent, the sound is good in general purchase is satisfied. Ordered 16.09.19 from the russian warehouse delivered to stavropol 23.09.19. I recommend to buy.
I did not expect such a sound from them, very good for this price in 1150 rubles! Packed all very well, it came in 9 days to tyumen!! I recommend the store and the goods.
Very quickly arrived. Packaging quality, everything is packed in film. I read the reviews, but i will test myself, after the use i will write off. At first glance it is not bad. The case is small, the ears are pleasant, do not press do not interfere.
Headphones are very good. Long chose studying youtube and stopped at havit and was not mistaken! Loud, clear as the headset work perfectly, both headphones have a microphone. I listen about 4-5 hours to the full discharge, then for an hour in a box and then 5 hours of excellent sound! The most important feature of them is the speaker diameter of 10mm against most 8mm it gives an excellent loud sound. Packing chic! Everything is very presentable, the gift will be a bomb! Shipping fast, track tracking. For your money this is the best offer!
Good health to all reading feedback!))) headphones are received, mega quickly, so quickly that h was not ready for such! Delivery by courier for 3 days, directly to the apartment, incredibly, but fact!)))) now about the most important, the headset is quite suitable for everyday use, all functions work, connect quickly, how will they keep in touch until i know? Today the first day dressed, i will check. from the ears do not fall out, it pleases, now by sound, sound for 4-ku! For me there is not enough volume, a little bass (for music), movies, videos on hurray. the brand of the smartphone is samsung galaxy s 9 +. Repeat, for everyday wear, very good!!!! I recommend the store and the goods to buy, thank you!!!!
Good headphones. Sound quality, audibility is good. Charging keeps well. Delivery by courier month, tracking number is tracked. More information and photos in my instagram-yusupchik_k
the product is excellent. fast delivery and good quality
Super fast shipping. Headphones are excellent
Product and store recommend! Super headphones! The sound is great! Together with the player hibymusic and settings and plugins sounds chic!
Headphones are cool! Cool sound, comfortable, fast charging. Charge hold for a long time. Shipping about 12 days.