SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wirelessdecibel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wirelessdecibel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good playing.
Delivered to moscow in 4 days. Package as the picture: jack-jack cord, usb-miniusb cord, small manual in english/chinese and the speaker itself. Black is not particularly black, namely, as in the photo, dark gray. It turned out that 3 of the 4 "paws" are also actually buttons, it still has to be sorted x) until i tried bluetooth, through the cord works without problems. Bass is very good, high sounds take worse, but not critical, even at the maximum volume.
Good column, but can not fully understand, there is a radio
Sound pleased, delivery month
Wonderful thing! I recommend!
Rustling thing, ringing well very much even thought it would be worse, took delivery from russia came for 2 days by courier to the door, sending was also instant hours after 8. blinks with a different color unobtrusively gently can be turned off at all, the volume is excellent not wheezing (if kanesh tresh does not cut) basses are present, a good replacement for top brands, Battery 500 mahov do not know the skoka keeps to see, in general not bad. I advise you.
The parcel went very long and so as a whole satisfied
Tracking information appeared 6 days after placing the order. Shipping about month, track tracking. It's okay. I bought children fairy tales to listen. For two weeks already works properly for 1-2 hours
Works well, looks super! Fast delivery in russia.
The order is satisfied, went a little longer than usual. Everything corresponds to the description, thank you!
Came for 11 days!!!! thanks to the store!!!! wonderful thing!!!
Excellent, tracked, came quickly, well packed. cool design, looks like an ice cube, bluetooth is, came charged, everything works without problems!
Not a bad bell, glows in different colors, the child is happy! It was a little less than a month.
Goods to ukraine priyshov duzha shvidko for 9 the day of navid did not see, they talked with the store, according to the vikoristannya, the old man brought it straight to the end, uncle!
Plays well, everything works, bluetooth is looking for an iphone, backlight kaef!
thank you very much. item is excellent
The speaker is really excellent delivery impressive just 2 weeks 10 day to be precise. The sound is perfect nothing has a say a part perfect.
Worthy of their money
nice look good sound could be a little bit more loud
Externally corresponds, the sound is good.
Produit correctly
Everything is fine, i order a second time from this store. I recommend
Decent quality for such a price. It came into integrity. I recommend!
Super column! The sound is good. Looks cool. Not tracked, true, but i'm happy. I'll order more.
It came quickly. Plays well. At full volume a little locks on the bottom. After full charge worked 4 hours at almost full volume, through bluetooth.