SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wirelessdecibel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wirelessdecibel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Good headphones. Fast and well packaged shipping. Communication with the excellent store. Very good connection, getting them out of the bracket are already paired with the phone. The very powerful and clear sound with acceptable graves and medium and sharp nites. Recommended purchase.
The goods are normal, but the delivery of iml is very long
Very good
Awesome store. Awesome service and great product with after sales support.
Very good store. The earphone is good for under $80. I was waiting for more bass, but still, sound very nice. Thank you
Bought by reading exler's review, but there is a volume control and a call to the voice assistant
The box almost did not crumple. The sound is clear. Need to catch the location of the earpiece in the ear to be good. If i strongly screw the headphones into my ears, for some reason there is no bass. And in moderation when, then everything is ok. Straight substantial difference in sound between qsy qs1 did not notice. But better, yes. Sit in the ears perfectly. Took on sale for 2600. It is convenient that the indication of the charge of the case is.
Came for a week in tyumen. And the delivery is free, but by courier. The quality of the headphones themselves, the case for storage and charging, the sound is excellent. He himself was convinced of the quality, now as a gift a couple of the same ordered. Pleased with the delivery service iml.
Earphones Super! Somehow and sound on the highest level! Is aptX codec for what me very cared. I had already several headphone BT (Redmi airdots, Meizu ep51) and Mpow are much better and most importantly time from order to receive wyniósł 7 days! Record :) Warmly recommend earphones and salesman!
Excellent price/quality ratio. Sound for podcasts and streaming content is excellent. The microphone is medium with a characteristic effect for wireless communication. Their money is worth it.
Arrived very quickly. Got it, connected, the sound is good!
Delivery to moscow on the second day after the order. Headphones sound great. To the phone oneplus3t connecticut immediately, the codec determined. Seller thanks!
Everything perfect, as described, the shipment arrived even before time, that was a good buy.
Headphones are excellent can be connected each separately. Atpx plows. Sound super! Come quickly! Seller recommend!
Headphones are excellent. I test 2 days for now. Bass is strong, i do not listen to the full volume. I liked the sound. Configured very quickly, aptx determined. The microphone works normally even with one earphone, the only interlocutor hears by the conversation noise of the street. The ear pads changed to the smallest and then presses a little in the ear, but this is with all the headphones so. Delivery was very fast. August 21 the store sent, august 26 received the parcel by courier.
They 've arrived sooner than expected. Quick and simple pairing. The cool sound. They're very comfortable to use. Very happy with the purchase. Totally recommended.
Ordered from russia, four days in mo. Headphones are excellent, the most important thing is to choose the right ear pads.
Went to gelendzhik right to the house with a courier. The store is a separate respect. After the order said that the goods ended and will be a week later, offered or refund or extend. I extended it and i got it. Definitely recommend. The headphones themselves have not listened yet, i will listen and complement the feedback.
Headphones fire, on xiaomi 9t very high quality and loud shake, take it without hesitation! Fast delivery from russia!
Thanks guys, these are really amazing headpones.!!!!