SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wirelessdecibel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wirelessdecibel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Very satisfied with the product. Delivered within and well packed.
Works, the quality of course so itself, but everything is synchronized perfectly not buggy
good quality and very powerful
The headphones came with a whole package, fully working, with the adjustment of sound adjustment did not understand...
OK
Good store super fast, product arrived within the sound and great quality but meets uque was informed
Work perfect easy to pair and use . Recommend store. 6h play music just is amazing. Quality sounds is perfect. I’m really sacrificing. Thanks . Only 1 things don’t have button on charge case for turn off or on charging.
Excellent, as a recommendation lack instructions for use
Excellent shipping was very fast 1 month what was delayed were my country's emails. For the rest i recommend 100% i still need to test them i will leave a new comment
I am not fully satisfied, the two pieces sometimes de sync and it is hard tonsync them together again. I am not using them anymore. The earpieces are smaller than usually which can be annoying
Came for two weeks. Excellent headphones, sit well in the ears. More than the pictures. You can see in your ears, whatever the store says.
Good but disconnecting frequently. need to check in detail.
Fine earbuds, snug fit, sound good, fine without connection between left and right.
The sound is good very hard to get the charger from the box. The headphones are very large protruding from the auricles. Tried to connect the left earphone one could not be there are some ways not yet found out.
Headphones class
Good item but low quality
Very good great gift battery last and the delivery was the fastest of my shopping 17 days
fast delivery
Thanks
very good product high quality. its very teke
very good sound quality
It came to moscow in 16 days. Made qualitatively. The sound is good, the bass is, but worse than the QCY-19 (though they are aptx). There is volume control. At first, i could not connect both ears at the same time, worked only vros. The store gave the connection instruction. Before using, first you need to reset them by pressing each ear for 12-15 seconds and put in charge. Then take them at the same time and only then when they find each other (will only flash right) can turn on bluetooth on your phone and connect. From the comments you can say that it is not convenient to take from charging, they are just not for what to hook. This is especially true if you consider that you need to get them at the same time to work in a pair. Second-if you need to correct in the ear, then inevitably press the button. In general, i am happy with the purchase, i recommend it to everyone. Yes, even, after listening for about 1 hour, the charge showed another 90% (bluetooth 5.0). If you put large elastic bands from the kit, the headphones will not fit into charging.
Great product arrived on time, great quality headphones
Seller, good, sent quickly and sent tracking code. Headphones also pleased, the sound quality is good, even better than i expected. To buy i advise.
It's work good,