SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wirelessdecibel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wirelessdecibel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sound good
This so remarkably good quality for such a low price. Simple pairing. Good sound quality. I'm impressed.
For such money, even perfectly watched the movie is not interrupted 6 hours, enough for the whole day in the call mode and listening to music
Everything works fine
The earphone came in 3 weeks (relatively not long). The color corresponds to the claimed! The size of the earpiece is small, the ear holds well. Works fine, and i'm heard well and i hear everything clearly! Music is also relevant :) the manual is only in english and chinese-it's a maaalyenkiy minus, but without it it it's not a problem to understand. Seller recommend!!! Thank you!!!
Take it will not turn yellow, the quality is excellent, the sound is perfect, and on the music and on the conversation, bubu take more, after the test the batteries will be written off, for such money you will not find better) delivery three weeks)
It is not a bright gold like the photo, it is flesh colored! It works great, but it looks like a hearing aide because of the color, I should have ordered the black!
The order came quickly, though again from latvia to china, and then again to latvia and only after that to russia. The headset is satisfied. True instruction in english and chinese, but nothing complicated. The earpiece itself is small, flesh-colored, imperceptible and light, the sound is clean when an incoming call in english is pronounced by numbers and connected. As received immediately charged, the first charge in the audiobook mode kept 1,5 hours, after the second charge i listen to the fourth hour.
Delivery is slightly less than a month. Small, in the ear sits comfortably does not fly out, bombs well, the sound is good, the microphone also works well. To the iphone from the first time connected. I'm happy!! Thank you, good store!!!
Everything's fine. It came quickly. Charges, works. The sound is loud enough. Catches for a few meters ..... Thank you.
Everything is wonderful! Fast shipping! Excellent value for money! The store is a great respect! Good goods! My recommendations for acquisition!;-)
The earpiece is just class! For such a price (339 rubles) in general chic! Immediately connected to the phone without problems. I bought for audiobooks, but i think that the music is also quite pulling. When the recharge goes-it burns red when it works-red and blue lights flash. I recommend the product. It was about three weeks, wrapped in a puffy, the box was wrinkled, but the earpiece was not damaged (russian post))). the store 5
I didn't even expect it. Works fine. delivery on time. Seller respect!
Fast shipping. Packed in a neat box. Was half charged. The sound is good. Quickly connects to the phone. The first charge lasted 3.5 hours. Very satisfied! In a set of 3 nozzles of different sizes. In the ear sits comfortably and reliably. When running does not fall out. During operation, the diode does not burn, which i liked. Thank you!
I love this product it works just I prescribe. I reccomend the store
Very good earphone!
Guys!!! thank you very much!!! headset very cool!!! heard well and me!!! thank you very much store!!!!!!!!!
The thing is good, but i do not know yet how long it keeps the charge when working
Good
The goods came in 12 days. Packaging leaves much to be desired. Defects on the product did not find.
Sound decent, bass is. Very small in the ear sits perfectly. For such a price i recommend one day. Delivery 30 days to sevastopol.
Everything works, the order came for a month, i advise the producer!
Very comfortable, audibility is excellent.
The sound is good enough. I do not know the time of work yet. A little uncomfortable in the ear sits-can npo get used to
The quality is good for such money, it's bad that in the kit two ambyushur but one size for large ears freely sit. By sound, you can say that the bass is good but if you listen to the alternative a lot of noise but the hearing cuts not much. I was happy with the purchase not for music but it turned out that the music is good in them to listen.