SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wirelessdecibel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wirelessdecibel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly as described in web shop, Very fast delivery
package is damaged but Works.....THX
Product arrived in 12 days. Received 11.50tl as tax.
Delivery exactly 15 days. Plays well. Bass is normal. There is one but as a headset is not good. You're being heard as if you were sidish in a bath.
package received as described. sound quality is good. recommended
nice
The product is like in the publication, i delay almost a month to arrive, the packaging is not very good or, but the product arrived well, i'm going to try it and tell them how it goes, it's got good sound.
Fast delivery, excellent quality. it is already The second, the first wife took)))
Fast delivery, the quality of the goods for 5 stars, the sound is good, the volume bass and high, during the call the melody plays
Amazing base and quality. Need to check the battery life.
Headphones are excellent! Sound super!
It working well, I hope it will lasts as described
How can I change the language of Awei wireless bluetooth earphones? Ad by Apollo Munich India What if cancer treatment cost just ₹6/day? With iCan, it will. iCan is a cancer insurance plan that covers cancer claims lifelong & offers up to 160% lump sum payouts. Learn More 1 ANSWER  Naomi Chapel, studied Postgraduate Education at University of Canterbury, New Zealand (2012) Answered Apr 14, 2018 · Author has 2.5k answers and 341.5k answer views Long press the Switch Button, release it until the red and blue LED light alternately flash. Then double tap the Volume Up Button, and you will hear a beep sound. This will indicate that you have switched the language between English and Chinese successfully. There are also online user manuals in a variety of languages. 8.6k views · View 16 Upvoters RELATED QUESTIONS
good sound and great deep bass...
Nice sound I received in 17 days too fast service
Very good in all aspects
I take the second same, there are no analogs for the same price. I advise everyone. This store cost less than a thousand and shipping from china came out faster than shipping from russia via iml in another store.
Real value for the money. Quality build & performance. Looks & feels premium too. Most importantly it was shipped fast!! in about 2 weeks! I'm satisfied, will buy again. Seller kept to their word.
Very nice quality headphones. Deep base, great battery, good sound, quick response and connecting to the phone. This is the second pair I ordered and both work, no issues. The only issue is that I like to lay in bed and listen to music, but because the headphones are sticking out the year a little too much, it is not comfortable to put my head year down on the pillow. Fast shipping and I received the second pair in only 12 days!!! I definitely recommend this store.
Everything is fine