SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wirelessdecibel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wirelessdecibel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good looking product. I'll have to test all the features. but good packing and good sound quality till now.
Good speaker: small size, high-quality plastic, very good sound. Contact with the smartphone is almost instant, the memory card reads without problems, does not slip on the table, looks stylish. Delivery exactly month. Good store.
fast and great product thx
Great thing. Sounds very good, looks great. That's only the charge in the clock mode is enough for only a day even at the most dim mode. Packed was good, came in a week with a small one.
Everything works fine, the sound is very loud, it is without radio
The goods were delivered whole. The column is very good))) works.
The clock is cool) the column also plays well. brought the courier to the house.
I liked the column. 14 cm * 6 cm.
Beautiful good price cheap very pleasant buy is PCs at htc2 แล้
About 2 weeks there was a package from china. Delivered by courier. As a gift put cute gifts. Everything is great, thanks to the store! Everything works. Very cute, bright. We will use with pleasure!
Good clock-column. The sound is clean, the clock works. Only charge hold little
Very fast, the goods are super. The store is beyond praise.
Perfect! Thank you!
Ok
It came quickly. Everything corresponds to the description! The material is very pleasant, the clock is large. Playing is not loud, but very nice. The charge can be viewed on the phone, when connected by bluetooth. Alarm clocks work, the alarm sound is loud, but not annoying. In general, everything suits!
The readings of the clock were spontaneously zeroed. The store returned the money without unnecessary words. The sound quality of the column is good. Two hours of playback holds, longer did not include. Seller recommend.
Excellent bluetooth speaker! Has already bought myself, now i take as a gift. Quality is very satisfied.
Delivery 6 days at home by courier. Checked, everything works. Thank You
All as in the description the sound is not very loud but pleasant satisfied completely came for 2 weeks
Alarm clock original, pleasant to the touch plastic, the sound is clean, i recommend the store. Seller thanks for the flash drive as a gift.
Received, the first day i like everything. Basses are chic, of course you can find fault for something-but for such a price 5 +. Took for 12 baku.
Everything is fine! Fully corresponds to the description, made qualitatively, the sound is good. Fast shipping. Thank you!
For the first time i ordered the column and it was with marriage, poor contact of the power connector + later it turned out that at low volume for a moment the sound disappears. I contacted the store and reported the problem on which the seller offered to send a new one. In the new column everything is fine, there are no defects and marriage. Also the seller put a small souvenir in the parcel. Dear seller, i congratulate you on the chinese lunar new year! Thank you for the parcel.
Excellent clock, delivery two weeks n p courier, i recommend
Item as described