SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wirelessdecibel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wirelessdecibel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, but there are cons, in the reviews all this is, so i will not write. In general, excellent goods for their money!
Vaspe gun
Lacking bass, ear cup material warped, but all in all a great product! If I could receive a little free gift for the imperfection that would also be amazing! :-)
Fast delivery, super quality headphones. Thank you!!!
Really liked, meets exactly what I was expecting and best of all, arrived on time no problem! Super recommend the earphone and the store.
Finally the long-awaited headphones came. The quality is super, the sound is excellent. In the package all cables, the store recommend!!!
To kaliningrad 3 weeks, almost 4, packing for 5 + box whole, charge on headphones 90%. Took on shares for 2800. Headphones are not for boys, for men, have weight, on the head sit perfectly sound excellent, with iphone 6 pl communicate without problems. I'm not a music lover, so how much quality sound i can not say. But i can say that i thought for a long time before i took them, and i wanted t6 but they do not have volume control on their ears. Men who are in tanks chopped, take it will not regret. And the noise suppression function works perfectly, only blunt do not understand how it works. In short, when the wife yells, make the music quieter, let me sleep. Turn on this function and do not hear what you have there playing. Shorter satisfied at 100%
Good! I'm a fan of listening to loud music and i have enough of them! Those who say that gavno all up to 10 k, let them buy. In len. Region. It's 2,5 weeks. There were no smells or bad impressions from finland. I will pump)) bought for 2790. And separately on the microphone i wanted to say, all the hood i have se my wife 7-ka is perfectly audible and her and me. While i have positive impressions!
Item was shipped. Sound is perfect. The first enjoyed
Excellent cost benefit, the sound is a bit low for my taste, but nothing hinders Quality So far I like and think the price worth
In country option for shipment was amazing. My package was delivered to my door a few days after my order was placed in perfect condition. As for the first impressions of the headset, the craftsmanship of the design is handsome & strong. The music & voice sound quality is unbelievably crisp, smooth and quiet. Everything I want in a noice cancelling device at any price point. This is fabulous headset device @ a fantastic price point. I love it and I highly recommend it. Happy 2019 everyone
Headphones received, the quality is excellent, everything works. Very long delivery ordered 11.11.2018 as a gift for the new year to the child, and received 05.01.2019.
⭐⭐⭐⭐⭐ excellent headphones! Workmanship at height! I highly recommend to buy! Excellent sound for your money, quality at altitude. No problem cling to any bluetooth source, whether it's a tv, ps4 or a tablet with a phone. The kit has everything you need, including a storage case. The headphones have a built-in microphone, can be used as a headset, audibility is excellent. The quality of steel is much better than previous models, be sure to compare the prices on the link --> ali. pub 2xqqeq are cheaper from the same store!!! (to follow the link instead of * put a point)! Good luck shopping!!! ⭐⭐⭐⭐⭐
Headphones worthy for such a price (bought for a promotion of 11.11 for $27) connection to the phone on bluetooth without problems. Sit comfortably. In sudden movements can fall. Bass soft. Noise reduction does not work as it should-foreign squeaks and creaks appear in the speaker. But i wasn't going to use it. The battery must withstand its declared characteristics. With inactive use for 3 weeks did not recharge. At the daughter t2 + withstand the claimed. And these must cope
Excellent product and arrived in time! Came very well packed and received all traces with these codes! Very satisfied with the phone! Really is all what the manufacturer says!
Black friday, dropped to 27 raccoons, came the parcel for 3 days before n.g. For such money better headphones than these, i can not find it anymore. The battery really inspires, yuzai 3rd day for several hours, i play pubg-still a full indicator charged, the ears do not get tired almost, do not sweat even, which is a little strange... Maybe i'm dead? The sound has a little metallic taste... But in short, normas-everything is there, and the bass is good and medium and high and stereo is also there. A little heavy, but this is the aluminum case and not plastic, and the battery did not save. Of the minuses (nitpicking) the buttons could be a little more informative, i thought that two small is the volume, and the big includes, but everything on the contrary-large as a swing, the material of the buttons is similar to chrome plastic and a little backlash.
Packed perfectly. The product fully corresponds to the description. Be careful bluetooth 5!!!. Sent a month. It came to pass when the delivery time was overdue for 3 days. The goods bought 11.11 on sale. The prices were good. I recommend the product.
Awesome headphones! Recommend them. Excellent store!
It's perfect if you paid 20$ but trebles are not enough for a headphone about 40$( It's may source from bluetooth 4.2 because I'm using lossles formats. I don't know) In my headphone there is a little ANC issue but totally It's good. Seller helped me during the all steps. I enjoyed.
headphones are good, quality is also good but the sound is not very good its kinda normal headphone sound . i would give 4 stars
Headphones top, definitely recommend, took at a discount on black friday for 750 uah, for 1500 toad pressed to take but waited for discounts took and did not regret. The sound of the saturated bass of the ebanuteyh is simple!!! Definitely recommend to buy.
Delivery in m.o. for 3 days from the moment of order, the package is whole. Headphones are excellent, resemble the sound of "armature".
Good product, the passive cancelling noise is awesome.
For a simple user excellent headphones, sit comfortably, good loud sound. And the picky will always find something to complain about.
Good headphones but a bit heavy. I had to try several times to pair so keep trying and eventually you will get it. I didn't find any real instructions on how to do it and it seems to be listed under two device names T 5 is the correct one. the sound gets better when I use the graphic equalizer in my phone with base boost especially. With the equalizer sound is really pretty good.